Exchange Policy
Last Updated: September 12, 2026At Moksh Mall, exchanges are available when there is an issue with the product.
When Can You Request an Exchange?
If you receive a product with an issue, please contact our support team and explain the problem.
Before approving an exchange, our team will check and verify the product and the reason for the request.
An exchange will be processed only after our team confirms that the reported product issue is valid.
Verification Process
To help us review your request, we may ask you to provide:
- Your order details
- Photographs or videos of the product
- Details explaining the issue
- Any other information required to verify the problem
Our team will review the information and let you know whether the exchange request is approved.
If the Exchange Is Approved
If the product issue is verified and the exchange is approved, our team will provide you with the next steps for the exchange.
The replacement product will be subject to product availability.
Important
Please do not send a product back before contacting our team and receiving instructions from Moksh Mall.
Moksh Mall does not provide monetary refunds for returned products. If your issue qualifies for an exchange after verification, our team will assist you with the exchange process.
Contact Us
For exchange-related questions, please contact our support team:
Phone: 9967398947
Email: support@mokshmall.com
Moksh Mall
Shop No. 7, Station Road, Near Mumbai Bank,
Vikhroli East, Mumbai, Maharashtra – 400083, India.